What devices do you support remotely?

                We have the technology to support a variety of devices remotely. All you need is stable internet connection or an active data package for mobile devices. For most users that means we can support:

Computers:
Desktop Computers (Mac and Windows)
Servers (Mac and Windows)
Laptops (Mac and Windows)
Netbooks (Mac and Windows)
Tablets (Mac and Windows)
NAS (Network Area Storage)

Network Devices:
Routers
Modems
Managed Switches*
Firewalls

Mobile Devices: click here for full list
Smart Phones (Windows Mobile, Blackberry, Symbian) 
Blackberry
iPhone iPod Touch

How can my business save money with remote support?

                Reduce the productivity impact on your employees when devices have software problems. 
Reduce or eliminate most onsite charges and minimums related to having a tech arrive onsite
CMC billing is conducted in ¼ hour intervals where onsite techs generally require ½ or 1 hour intervals
Contracted clients enjoy our free system optimization included with their on-call contract services

I have a IT technician, why would I need your services?

                Any organization who has the benefit of in house IT should use our services to augment their existing support personnel. We the wide range of services and skill sets we can help train, help deploy, or assist in projects, as well as providing 24/7/365 support options. Even the best IT guy deserves to sleep and the occasional vacation. That is where we can step in.  We also can help originations who are experiencing turnaround in vital support functions. 
 

I use the service of a tech support chain, why don’t you price match?

                While these organizations are good at what they do, they technicians tend not to have the specialized experience needed to properly support the range of devices or the turn around time we pride ourselves on. We don’t treat you like a number and we don’t ½ fix a problem. In fact, many of our residential customer come to us after have a less than stellar experience with chains like this or the guy next door who “knew all about computers.”